Shipping & Return Policies
** Products shipping and charges are on a per order basis **
WHAT ARE MY PAYMENT CHOICES?
During the checkout process, you may choose any of our current payment options and continue to place your order. We accept MasterCard, Visa, American Express, Discover, ApplePay, SHOP Pay and PayPal. Very large orders may require payment via eTransfer or wire transfer.
WHEN WILL MY ORDER SHIP AND WHAT ARE THE SHIPPING CHARGES?
Orders received between Monday and Friday before 3:00 PM Eastern Time are typically processed within 1-3 business days. We do not ship on weekends or holidays.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive the order and payment from you.
EXPECTED SHIPPING AND PROCESSING TIME
Processing 1-3 days
SHIPPING TIME FRAMES
- Standard 5-7 Business Days
- Internacional standard 7- 15 business day
- Express 2-3 Business Days
- International express 5- 7 business days
Actual shipping costs may vary from those shown at check out if an item must ship via common carrier due to size. We will contact you if any adjustment is required or you may contact us for a shipping quote!
Freight shipping costs are based on commercial delivery addresses. If you are delivering to a residential address, there will be an additional cost. Liftgate, call before delivery, inside delivery and White Glove delivery (including unpacking and debris removal) will all incur additional costs.
For all orders shipping via freight shipment, we will send information via email regarding your rights and responsibilities for receiving freight. Prior to your order being released for shipment, we require your written reply/approval that you read and understand the email.
DO YOU SHIP TO MY COUNTRY?
We primarily ship to the United States and Canada. Please contact us for any International Shipping.
REFUSED OR RETURNED PACKAGES
Once an order has shipped it is considered to be a completed transaction and is subject to our standard Return Policy. Refusing a package does NOT entitle you to a full refund. Refused packages are subject to a 25% restocking fee** plus the cost of shipping and handling.
**The restocking fee covers the costs that we have incurred during the fulfillment of your order, including but not limited to: merchant processing fees, wages, transportation fees, inventory shortage, and materials.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCT CLAIMS – IMPORTANT
If the product you receive is damaged, defective or incorrect, we require photos of the item and/or packaging. Please E-mail photos to email@example.com within 24-48 hours of receipt of shipment. This will be required in order to have the damaged/defective/incorrect item collected / replaced. Product claims that have been approved for replacement are shipped within 72 business hours using the same shipping method from the original order.
Reporting Shipping Damage: Damages must be reported within 48 hours of receiving your shipment. Please e-mail firstname.lastname@example.org. Please add your Order Number or Customer ID handy. Retain all original packaging material for onsite inspection by a Shipping Company Representative.
Defective Items: In order for a product to be deemed “defective”, it must first be returned to the Gachala Skincare for a detailed inspection. If found to be defective, a replacement product will be shipped to you. Gachala Skincare Inc does NOT under warranty offer refunds, substitutions, credits, or upgrades.
Our Promise on Defective / Broken products
- Within 30 days of purchase: Any part or material that is or becomes defective so as not to be usable within this period will be replaced. This warranty does not cover damage caused by negligence or products that have been altered or abused in any way.
After 30 days of purchase: Warranty will be in effect when applicable.
If it was our error, we will reimburse you the cost of the shipping via ground service. Return authorization form must be included with the return and the RMA number must appear on the outside of each box.
All returns must be pre-approved. Simply email your request to email@example.com and a member of our staff will instruct you on the easiest way to return the product.
Note: Items returned to Gachala Skincare Inc. without approval will be refused/returned to sender and are void of refund.
Unopened / Unused Products must be returned within 30 days from purchase date. All merchandise must come back in original, clean, re-sellable packages (no price stickers or glue markings). Merchandise returned without its original packaging is NOT eligible for a refund and will be discarded. Returns of incomplete displays or kits will not qualify for a refund. All parts, pieces and products belonging to the kit must be returned otherwise refund / replacement is VOID. Product returns must be received unused with all tags attached.
- It is the responsibility of the purchaser to be aware of the regulatory compliance’s outlined by their State/Province.
- If you return merchandise that does not follow these guidelines we will discard the merchandise and credit will not be issued.
All credit card transactions, wire transfers and other payments are final once completed. Buyer / Customer waives all rights to charge back credit card payments. In the event of stopping payment or executing a chargeback, Buyer / Customer assumes risk of product defect and/or damage, product returns are prohibited and credit is denied under all circumstances. By placing an order, the Buyer / Customer understands and agrees to all of the Terms and Conditions.
CHANGES TO OUR SHIPPING AND RETURN POLICIES
If we decide to change our Shipping and Return Policies, we will post those changes on this page.
If there are any questions regarding these Shipping and Return Policies you may contact us anytime using the information on our Contact Page